What people say about VolunteerBadge
Real, unedited feedback from verified volunteers and nonprofit leaders — published in real time, only with their consent. We show name, role, and organization; a photo only if the reviewer adds one. We never publish ID documents.
Meet Victor — the free AI guide inside VolunteerBadge
Victor is the free AI assistant built right into VolunteerBadge. Leaders just talk to him in plain English — “run a background check on Jane,” “how does FCRA adverse action work,” “find volunteers near me,” or “draft a youth-protection policy” — and he gets it done, right inside the dashboard.
He runs $5 checks, answers compliance and screening questions, drafts policies, and helps recruit and manage volunteers. Every VolunteerBadge organization gets Victor free — because small nonprofits deserve the same AI help the big platforms reserve for enterprise.
Net Promoter Score
How happy our customers are
as of September 2026 · updated monthly · 73 verified responses
How it's calculated.We ask the nonprofit leaders and volunteers who use VolunteerBadge the standard Net Promoter question — “How likely are you to recommend us?” — on a 0–10 scale. The score is the percentage who answer 9–10 (promoters) minus the percentage who answer 0–6 (detractors), so it runs from −100 to +100. This figure updates monthly and reflects 73 verified responses over the trailing 12 months.
How we stack up. Across SaaS, the average NPS sits in the low-to-mid 30s. A score of 51–70 is considered excellent, and 71+ is world-class — rare, and typically reserved for top-tier brands with unusually loyal customers.
“this has been a great tool for covering our bases and helping to ensure the kids in our academy are in good hands.”
“I really appreciated the process and training. I've gone through training with other organizations and thought this was comprehensive yet concise. Glad our organization is using this resource!”
“this has been a great tool for covering our bases and helping to ensure the kids in our academy are in good hands.”
“I really appreciated the process and training. I've gone through training with other organizations and thought this was comprehensive yet concise. Glad our organization is using this resource!”
“Great product and support service. I'm opening a brazilian jiu jitsu academy and needed to vet my volunteer coaches. This was fast and easy. Also, the tech team was great in assisting me with getting the APIs wired up to the gym management platform I vibecoded to run this academy. I had some hiccups trying to get the integration on my own. Jeff and Matt were super responsive helping me to get the issues I had mitigated. Thanks, Y'all!”
“Great product and support service. I'm opening a brazilian jiu jitsu academy and needed to vet my volunteer coaches. This was fast and easy. Also, the tech team was great in assisting me with getting the APIs wired up to the gym management platform I vibecoded to run this academy. I had some hiccups trying to get the integration on my own. Jeff and Matt were super responsive helping me to get the issues I had mitigated. Thanks, Y'all!”
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